Setup Guide
Build a personalized FAQ page suited to your shop by taking advantage of the Shoptimity theme's native FAQ template. Check out our step-by-step guide to get started.
Item Maintenance
Head over to our care page for thorough instructions on maintaining and preserving your products.
Our bags and sneakers are handcrafted in Italy, while our small leather goods come from Ubrique, Spain. We collaborate with elite luxury leather ateliers boasting more than four decades of expert craftsmanship in every creation.
We use both leather and suede, sourced exclusively from Italian tanneries. Our materials are predominantly processed through vegetable tanning, ensuring eco-conscious production without compromising on premium quality.
We strongly advise applying a waterproofing treatment, especially for suede pieces. When choosing a product, make sure it's designed for your specific leather type. A leather specialist or cobbler can offer tailored advice. Remember, while waterproofing helps, it's still wise to keep your items away from heavy rain or wet environments.
We advise keeping your items away from rainy conditions. Leather is a natural material that reacts to extreme heat, moisture, and humidity. If it gets wet, small surface bubbles may appear temporarily — these will disappear on their own over time.
When not in use, place your item in its dust bag with tissue paper inside to preserve its form. Keep zippers shut and store it in a dry location away from moisture.
My Purchase
Orders placed on weekdays are delivered within 24 to 48 hours. Orders placed over the weekend will be dispatched the following Monday.
Once your order has been shipped, you'll receive an email containing your tracking number.
Shipping & Refunds
Absolutely! We provide complimentary delivery on US orders totaling $200 or more. A shipping fee of $8 applies to orders below that threshold.
Yes, we ship worldwide with shipping costs adjusted based on your destination.
After your order has been dispatched, you can expect delivery within 2 to 3 business days in France, 3 to 7 business days throughout Europe, and 5 to 15 business days for international orders. If your package hasn't arrived within the expected window, please get in touch via our contact page and our team will be glad to assist.
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